Terms and Conditions




Please note that the customer will not in all circumstances be entitled to compensation, or to full compensation. For any loss and is therefore recommended to seek professional advice as to appropriate insurance cover to be maintained while consignments are in transit.

Woods (Haulage) Ltd t/a Pallet Delivery Network (Hereinafter referred to as "the Carrier"} is not a common carrier and accepts goods for carriage only upon that condition and the Conditions set out below. No servant or agent of the Carrier is permitted to alter or vary these Conditions in any way unless expressly authorized in writing to do so by a Director, Principal, Partner or other authorised person. If any legislation is compulsory applicable to the Contract and any part of these Conditions is incompatible with such legislation, such part shall. As regards the Contract, be overridden to that extent and no further.


In these Conditions: "Customer" means the person or Carrier who contracts for the services of the Carrier including any other carrier who gives a Consignment to the Carrier for carriage. "Contract" means the contract of carriage between the Customer and the Carrier. "Consignee" means the person or Carrier to whom the Carrier contracts to deliver the Consignment. "Consignment . Means goods, whether a single item or in bulk or contained in one parcel, package or container. As the case may be, or any number of separate items. Parcels, packages or containers sent at one time in one load by or for the Customer from one address to one address. "Dangerous Goods" means goods named individually in the Approved Carriage list issued from time to time by the Health and Safety Commission. Explosives. Radioactive material and any other goods presenting a similar hazard.


(1) The Customer warrants that he is either the owner of the Consignment or is authorised by such owner to accept these Conditions on such owner's behalf.

(2) The Carrier and any other carrier employed by the Carrier may employ the services of any other carrier for the purpose of fulfilling the Contract in whole or in part and the name of every other such carrier shall be provided to the Customer upon request.

(3) The Carrier contracts for itself and as agent of and trustee for its servants and agents and all other carriers referred to in (2) above and such other carriers' servants and agents and every reference in these Conditions to "the Carrier" shall be deemed to include every other such carrier, servant and agent with the intention that they shall have the benefit of the Contract and collectively and together with the Carrier be under no greater liability to the Customer or any other party than is the Carrier hereunder.

(4) Notwithstanding Condition 1.2(3) the carriage of any Consignment by rail, sea, inland waterway or air is arranged by the Carrier as agent of the Customer and shall be subject to the Conditions of the rail, shipping, inland waterway or air carrier contracted to carry the Consignment. The Carrier shall be under no liability whatever to whomsoever and howsoever arising in respect of such carriage: Provided that where the Consignment is carried partly by road and partly by such other means of transport any loss, damage or delay shall be deemed to have occurred while the Consignment was being carried by road unless the contrary is proved by the Carrier.


Dangerous Goods must be disclosed by the Customer and if the Carrier agrees to accept them for carriage they must be classified, packed and labeled in accordance with the statutory regulations for the carriage by road of the substance declared. Transport Emergency Cards (Tremcards) or information in writing in the manner required by the relevant statutory provisions must be provided by the Customer in respect of each substance and must accompany  the Consignment.


(1) Unless the Carrier has agreed in writing to the contrary with the Customer: (a) The Carrier shall not be under any obligation to provide any plant, power or labour. Other than that carried by the vehicle. Required for loading or unloading the Consignment. (b) The Customer warrants that any special appliances required for loading or unloading the Consignment which are not carried by the vehicle will be provided by the Customer or on the Customer's behalf. (c) The Carrier shall be under no liability whatever to the Customer for any damage whatever, however caused, if the Carrier is instructed to load or unload any Consignment requiring special appliances which, in breach of the warranty in (b) above, have not been provided by the Customer or on the Customer's behalf. (d) The Carrier shall not be required to provide service beyond the usual place of collection or delivery but if any such service is given by the Carrier it shall be at the sole risk of the Customer.

(2) The Customer shall indemnify the Carrier against all claims and demands whatever which could not have been made if such instructions as are referred to in (1) (c) of this Condition and such service as is referred to in (1) (d) of this Condition had not been given.


The Carrier shall, if so required, sign a document prepared by the sender acknowledging the receipt of the Consignment but no such document shall be evidence of the condition or of the correctness of the declared nature, quantity, or weight of the Consignment at the time it is received by the Carrier and the burden of proving the condition of the Consignment on receipt by the Carrier and that the Consignment was of the nature, quantity or weight declared in the relevant document shall rest with the Customer.


(1)   Transit shall commence when the Carrier takes possession of the Consignment whether at the point of collection or at the Carrier's premises.

(2)   Transit shall (unless otherwise previously determined) end when the Consignment is tendered at the usual place of delivery at the Consignee's address within the customary cartage hours of the district: Provided that; (a) if no safe and adequate access or no adequate unloading facilities there exist then transit shall be deemed to end at the expiry of one clear day after notice in writing (or by telephone if so previously agreed in writing) of the arrival of the Consignment at the Carrier's premises has been sent to the Consignee; and (b) when for any other reason whatever a Consignment cannot be delivered or when a Consignment is held by the Carrier 'to await order' or 'to be kept till called for' or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within a reasonable time, then transit shall be deemed to end.


Where the Carrier is unable for any reason to deliver a Consignment to the Consignee or as he may order, or where by virtue of the proviso to Condition 1.6(2) hereof transit is deemed to be at an end. The Carrier may sell the Consignment. and payment or tender of the proceeds after deduction of all proper charges and expenses in relation thereto and of all outstanding charges in relation to the carriage and storage of the' Consignment shall (without prejudice to any claim or right which the Customer may have against the Carrier otherwise arising under these Conditions) discharge the Carrier from all liability in respect of such Consignment, its carriage and storage: Provided that: (1) The Carrier shall do what is reasonable to obtain the value of the Consignment; and (2) The power of sale shall not be exercised where the name and address of the sender or of the Consignee is known unless the Carrier shall have done what is reasonable in the circumstances to give notice to the sender or. If the name and address of the sender is not known, to the Consignee that the Consignment will be sold unless within the time specified in such notice. Being a reasonable time in the circumstances, from the giving of such notice, the Consignment is taken away or instructions are given for its disposal.


(1)   The Carrier's charges shall be payable by the Customer without prejudice to the Carrier's rights against the Consignee or any other person: Provided that when any Consignment is consigned 'carriage forward' the Customer shall not be required to pay such charges unless the Consignee fails to pay after a reasonable demand has been made by the Carrier for payment thereof.

(2)   Charges shall be payable when due without reduction or deferment on account of any claim, counterclaim or set-off. The Carrier shall be entitled to interest at 8 per cent above the Bank of England Base Rate prevailing at the date of the Carrier's invoice or account, calculated on a daily basis on all amounts overdue to the Carrier.



(1)   The Customer shall be deemed to have elected to accept the terms set out in (2) of this Condition unless, before the transit commences, the Customer has agreed in writing that the 'Carrier shall not be liable for any loss or mis-delivery of or damage to or in connection with the Consignment however or whenever caused and whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Carrier, its servants, agents or sub-contractors.

(2)   Subject to these Conditions the Carrier shall be liable for: (a) physical loss, mis-delivery of or damage to living creatures, bullion, money, securities, stamps, precious metals or precious stones comprising the Consignment only if: (i) The Carrier has specifically agreed in writing to carry any such items; and (ii) The Customer has agreed in writing to reimburse the Carrier in respect of all additional costs which result from the carriage of the said items; and (iii) The loss, mis-delivery or damage is occasioned during transit and is proved to be due to the negligence of the Carrier, its servants, agents or sub-contractors; (b) Physical loss, mis-delivery of or damage to any other goods comprising the Consignment unless the same has arisen from, and the Carrier has used reasonable care to minimize the effects of: (i) Act of God; (ii) any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, terrorist act, military or usurped power or confiscation, requisition, or destruction or damage by or under the order of any government or public or local authority; (iii) seizure or forfeiture under legal process; (iv) error, act, omission, mis-statement or misrepresentation by the Customer or other owner of the Consignment or by servants or agents of either of them; (v) inherent liability to wastage in bulk or weight, faulty design, latent defect or inherent defect, vice or natural deterioration of the Consignment; (vi) insufficient or improper packing; (vii) insufficient or improper labeling or addressing; (viii) riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labour from whatever cause; (ix) Consignee not taking or accepting delivery within a reasonable time after the Consignment has been tendered.

(3)   The Carrier shall not in any circumstances be liable for loss or damage arising after transit is deemed to have ended within the meaning of Condition 1.6(2) hereof, whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Carrier, its servants, agents or sub-contractors,

1.10 FRAUD

The Carrier shall not in any circumstances be liable in respect of a Consignment where there has been fraud on the part of the Customer or the owner, or the servants or agents of either, in respect of that Consignment, unless the fraud has been contributed to by the complicity of the Carrier or of any servant of the Carrier acting in the course of his employment.


(1)   Except as otherwise provided in these Condition, the liability of, the Carrier in respect of claims for physical loss, mis-delivery of or damage to goods comprising the Consignment, howsoever arising, shall in all circumstances be limited to the lesser of (a) the value of the goods actually lost, mis-delivered or damaged; or (b) the cost of repairing any damage or of reconditioning the goods; or (c) a sum calculated at the rate of £5.00 per kg on the gross weight of the goods actually lost, mis-delivered or damaged; and the value of the goods actually lost, mis-delivered or damaged shall be taken to be their invoice value if they have been sold and shall otherwise be taken to be the replacement cost thereof to the owner at the commencement of transit, and in all cases shall be taken to include any Customs and Excise duties or taxes payable in respect of those goods: Provided that: (iI) in the case of loss, mis-delivery of or damage to a part of the Consignment the weight to be taken into consideration in determining the amount to which the Carrier's liability is limited shall be only the gross weight of that part regardless of whether the loss, mis-delivery or damage affects the value of other parts of the Consignment; (ii) nothing in this Condition shall limit the liability of the Carrier to less than the sum of £10; (iii) the Carrier shall be entitled to proof of the weight and value of the whole of the Consignment and of any part thereof lost, mis-delivered or damaged; (iv) the Customer shall be entitled to give to the Carrier written notice to be delivered at least 7 days prior to commencement of transit requiring that the £5.00 per kg limit in 11 (I)(c) above be increased, but not so as to exceed the value of the Consignment, and in the event of such notice being given the Customer shall be required to agree with the Carrier an increase in the carriage charges in consideration of the increased limit, but if no such agreement can be reached the aforementioned £10 per kg limit shall continue to apply.

(2)   he liability of the Carrier in respect of claims for any other loss whatsoever (including indirect or consequential loss or damage and loss of market), and howsoever arising in connection with the Consignment, shall not exceed the amount of the carriage charges in respect of the Consignment or the amount of the claimant's proved loss, whichever is the lesser, unless; (a) at the time of entering into the Contract with the Carrier the Customer declares to the Carrier a special interest in delivery in the event of physical loss mis-delivery or damage or of an agreed time limit being exceeded and agrees to pay a surcharge calculated on the amount of that interest, and (b) at least 7 days prior. to the commencement of transit the Customer has delivered to the Carrier written confirmation of the special interest, agreed time limit and amount of the interest.


The Customer shall indemnify the Carrier against:

(1)   all liabilities and costs incurred by the Carrier (including but not limited to claims, demands, proceedings, fines, penalties, damages, expenses and loss of or damage to the carrying vehicle and to other goods carried) by reason of any error, omission, mis-statement or misrepresentation by the Customer or other owner of the Consignment or by any servant or agent of either of them, insufficient or improper packing, labeling or addressing of the Consignment or fraud as in Condition 1.10;

(2)   all claims and demands whatsoever (including for the avoidance of doubt claims alleging negligence), by whomsoever made and howsoever arising (including but not limited to claims caused by or arising out of the carriage of Dangerous Goods and claims made upon the Carrier by HM Customs and Excise in respect of dutiable goods consigned in bond) in excess of the liability of the Carrier under these Conditions in respect of any loss or damage whatsoever to, or in connection with, the Consignment whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Carrier, its servants, agents or sub-contractors.


(1)   The Carrier shall not be liable for: (a) damage to the' whole or any part of the Consignment, or physical loss, mis-delivery or non-delivery of part of the Consignment unless advised thereof in writing within seven days, and the claim is made, in writing within fourteen days, after the termination of transit; (b) any other loss unless advised thereof in writing within twenty-eight days, and the claim is made in writing within forty-two days, after the commencement of transit, provided that if the Customer proves that, (i) it was not reasonably possible for the Customer to advise the Carrier or make a claim in writing within the time limit applicable, And (ii) such advice or claim was given or made within a reasonable time the Carrier shall not have the benefit of the exclusion of liability afforded by this Condition.

(2)   The Carrier shall in any event be discharged from all liability whatsoever and, howsoever arising in respect of the Consignment unless suit is brought within one year of the date when transit commenced.

(3)   In the computation of time where any period provided by these Conditions is seven days or less, Saturdays, Sundays and all statutory public holidays shall be excluded.

1.14 LIEN

(1)   The Carrier shall have a general lien against the Customer, where the Customer is the owner of the Consignment, for any monies whatever due from the Customer to the Carrier. If such a lien is not satisfied within a reasonable time, the Carrier may, at its absolute discretion sell the Consignment, or part thereof, as agent for the Customer and apply the proceeds towards the monies due and the expenses of the retention, insurance and sale of the Consignment and shall, upon accounting to the Customer for any balance remaining, be discharged from all liability whatever in respect of the Consignment.

(2)   Where the Customer is not the owner of the Consignment, the Carrier shall, have a particular lien against the said owner, allowing the Carrier to retain possession, but not to dispose of, the Consignment against monies due from the Customer in respect of the Consignment,


The Customer shall be liable to pay demurrage for unreasonable detention of any vehicle trailer, container or other equipment but the rights of the Carrier against any other person in respect thereof shall remain unaffected.


The Contract shall be governed by English law and United Kingdom courts alone shall have jurisdiction in any dispute between the Carrier and the Customer.



(1)   Upon delivery the Goods will be off loaded and moved to a “kerbside”  location not more than 3 metres from the delivery vehicle. The Carrier shall not be liable to move the Goods further than the front door of any premises, and shall not be liable to enter any premises, or carry the Goods up any stairs.


(2) In the event that an attempt has been made at delivery or collection and the location is unattended, the driver will wait for a period of 15 minutes, after which the driver will attempt to contact the Customer on the number provided. Drivers are only permitted to wait for a further period of 15 minutes before classifying the delivery or collection as failed. There will be additional charges for each failed delivery or collection.


(3) It is the Customer's responsibility to notify the Carrier of the need for a tail lift. In the event that a delivery or collection requires a tail lift, the Goods must not exceed 1000kgs in weight per Pallet. If the Goods do exceed 1000kgs in weight, the delivery or collection will not be made, and the Customer may be required to pay additional charges.


(1)           Engines/Gearboxes/Goods with fluids must be declared, packed and secured according safe working practices and must be completely drained of any oil or fluids and all drainage screws re-tightened and secured.

(2)           It is the customer's responsibility to ensure that all oils and other fluids are drained from the consignment before collection. This is particularly important for goods such as but not limited to, engines, gearboxes, axles and car parts etc. Any 3rd party losses that result from failure to comply with these requirements are the responsibility of the customer and we reserve the right to charge the customer should such a claim arise as a result of leakage, spill or other damage caused to vehicles or goods.

(3) The Carrier will not carry and the Customer shall not cause the Carrier to carry cash, currency, money orders, bonds, uncancelled postage or revenue stamps, travellers cheques, vouchers, jewellery, precious stones and/or other valuables, framed items, memorabilia, antiques, furs or other valuables, livestock, fire arms, narcotics, works of art, precious metals, perishable goods, proscribed or dangerous items, pornographic, obscene, racist or libellous items, material designed to incite hatred, prohibited publications of all kinds and all items where possession or transportation by road, land or sea is prohibited by law.


The Customer will be liable for any additional charges including but not limited to, failed collection charges, failed delivery charges, oversize carriage charges or any other such legitimate charges that occur. Every effort shall be made to contact the customer before any additional charges are issued but the Carrier reserves the right to re-charge the Customer's original method of payment.

(1)     Oversize - Restrictions on size and weight vary depending on the service you choose. It is important that the Customer  adheres to the size and weight allowance. If goods are received from the Customer by the Carrier that are larger (anyone of length, width and height) of the dimensions and/or the weight  booked then the Customer shall be charged the difference.

(2)     Failed Collection - It is the Customer's responsibility to ensure the Goods are ready and adequately packaged for collection. Goods must be well labelled and packaged to ensure safe handling and transportation. In the event that the Goods are not ready for collection, the driver may, at his discretion, wait for the Goods. Should the driver decide not to wait for the Goods this collection shall be classified as failed. An additional  charge of 50 % of the original sale price for each additional collection  requested and attempted shall be made in advance of any subsequent collection following an initial failure.

(3)     Failed Delivery - If the delivery point is not able to receive the goods , and it is no fault of the Carrier, then a redelivery charge of 50 % of the original sale price for each additional delivery requested and attempted. IF not delivery can be made then condition 1.7 applies.


The Carrier shall not in any circumstances be liable in respect of a Consignment where there has been fraud on the part of the Customer or the owner, or the servants or agents of either, in respect of that Consignment, unless the fraud has been contributed to by the complicity of the Carrier or of any servant of the Carrier acting in the course of his employment.


  1. Cancellations are subject to a administration fee of £10.00 +VAT
  2. Refunds are processed by original method of payment unless original method of payment is not available, in which case refund will be made via an alternative method of payment. Refunds will be processed by whatever means, within 30 days.



(1)   The Customer is provided with access to the Website in accordance with these Conditions and any Orders placed by the Customer must be placed strictly in accordance with these Conditions.

(2)   By placing an order through the Website, the Customer warrants that:

the Customer is legally capable of entering into binding contracts; and

the Customer is at least 18 years old; and

the Customer is resident in the United Kingdom; and

the Customer is placing any Orders from the United Kingdom; and

the details on the Order are complete and accurate.


(3)   The Customer warrants that the Personal Information provided when registering is true, accurate, current and complete in all respects and the Customer agrees to notify the Carrier immediately of any changes to the Personal Information by contacting the Carrier's customer service department by any contact method listed on the website. In particular the Customer agrees not to impersonate any other person or entity or to use a false name or a name that the Customer is not authorised to use.

(4)   The Customer agrees fully to indemnify, defend and hold the Carrier, and its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by the Customer or any other liabilities arising out of the Customer's use of the Website, or the use by any other person accessing the Website using the Customer's log on details and/or Personal Information.

(5) The Carrier reserves the right to modify or withdraw, temporarily or permanently, the Website (or any part thereof) or to amend these Conditions with or without notice to the Customer and the Customer confirms that the Carrier shall not be liable to the Customer or any third party for any modification to or withdrawal of the Website and/or changes to the Conditions from time to time. The Customer's continued use of the Website (or any part thereof) following the changes shall be deemed to be the Customer's acceptance of such changes. It is the Customer's responsibility to check regularly to determine whether the Conditions have been changed. The Customer must immediately stop using the Website if it does not agree to any changes to the Conditions.


(1) The Carrier will treat all the Customer's Personal Information as confidential (although the Carrier reserves the right to disclose this information in the circumstances set out below). The Carrier will store the information on a secure server and will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

(2) To register on the Website, the Customer will be required to input Personal Information including but not limited to the Customer's name, e-mail address, billing address, delivery address, telephone number, credit card or other payment information and a password.

(3) The Carrier may also collect information about the Customer's use of the internet (for example the originating URL and IP address), the Customer browser type, the pages of the Carrier's website that were viewed during the Customer's visit and any search terms that the Customer entered on the Website ("User Information"). This information may be collected even if the Customer does not register or place an order on the Website. The Customer should be aware that the Website is being monitored and may capture information about the Customer's visit that will help the Carrier improve the quality of its service.

(4) The Carrier shall hold all Personal Information provided by the Customer and any User Information from which the Customer can be identified in accordance with Data Commissioner's Office registration pursuant to the Data Protection Act 1998 (the "Act"). The Carrier shall only use the Customer's information for the following purposes:

(i) processing Orders;

(ii) for statistical or survey purposes to improve and administer the Website and its services;

(iii) to improve the services provided by the Carrier; and

(iv) for the Carrier's records.


(5) The Carrier may collect information about a Customer's computer, including where available a Customer's IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about a Customer's browsing actions and patterns, and does not identify any individual.

For the same reason, the Carrier may obtain information about a Customer's general internet usage by using a Cookie file which is stored on a Customer's browser or the hard drive of a computer. Cookies contain information that is transferred to a Customer's computer's hard drive. It helps the Carrier to improve its Website and to deliver a better and more personalised service. Some of the Cookies the Customer uses are essential for the Website to operate. It enables the Carrier to:

estimate the audience size and usage pattern;

store information about a Customer's preferences, and to allow the Carrier to customise the Website according to individual interests;

speed up a Customer's searches; and

recognise a Customer when a Customer returns to the Website.


If a Customer registers with the Carrier or continues to use the Website, the Customer agrees to the Carrier's use of Cookies.

A Customer may block Cookies by activating the setting on a browser which allows the Customer to refuse the setting of all or some Cookies. However, if a Customer uses the browser settings to block all Cookies (including essential Cookies) a Customer may not be able to access all or part of the Website. Unless a Customer has adjusted the browser setting so that it will refuse Cookies, the Carrier's system will issue cookies as soon as a Customer visits the Website.

(6)The Carrier may contact the Customer for any of the above purposes by telephone, e-mail or in writing. If the Customer does not wish to be contacted in this manner the Customer should notify the Carrier in writing at the address listed on the website.

(7)The Customer acknowledges that the Carrier is entitled to provide the Customer's Personal Information and/or User Information if so requested by the police or any other regulatory or government authority investigating suspected illegal activities. We may also disclose your Personal Information to third parties in the event that we sell or buy any business or assets, in which case the Carrier may disclose your Personal Information to the prospective seller or buyer of such business or assets.

(8) Our Website may from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

(9) The Act gives a Consumer the right to access information held about the Consumer. A Consumer's right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet the cost of the Carrier in providing a Consumer with details of the information the Carrier holds about the Consumer.

(10)  The Carrier tries to meet the highest standards when collecting and using Personal Information. For this reason, the Carrier takes any complaints it receives about this very seriously. The Carrier encourages people to bring to its attention if they think that the Carrier's collection or use of information is unfair, misleading or inappropriate. The Carrier would welcome any suggestions for improving its procedures. This privacy notice is drafted with brevity and clarity in mind. It does not provide exhaustive details of all aspects of the collection and use of Personal Information. However, the Carrier is happy to provide any additional information or explanation needed. Any requests for this should be sent to the address listed on the website.



The Customer's statutory rights are not affected by these Conditions. Nothing in this Clause shall limit or exclude the Carrier's liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

3.4 LAW

        The Conditions shall be governed by and construed in accordance with the laws of England and the Customer irrevocably submits to the exclusive jurisdiction of the courts of England.


Additional Information

        We process payments in British Pound Sterling (GBP £) but can accept most credit cards such as, VISA, Mastercard, Maestro, JCB.


How does pallet delivery work?

Book a job on the website which will be collected by one of our drivers the following day (depending on time).

Goods are sent on their way to our industry leading super hub where they are sorted, one of 15,000 pallets every night, and sent on their way to the local delivery centre.

Goods are picked by one of our professional drivers and taken with care to the delivery point where we ensure the goods arrive on time and in full.

0121 405 0790