Frequently Asked Questions



How do I select which day I'd like my goods to be collected?

Once you’ve obtained your quote, click ‘Proceed to Options’ to the Order Information page where you can select your Preferred Collection Date.


How do I know once my delivery has been delivered?

All deliveries are signed for via our state of the art ePOD (Electronic Proof of Delivery) system and we are able to forward confirmation to you if you wish. Please email us at if required.


How do I get the goods ready for collection?

Your goods need to be palletised, wrapped and accurately measured by you. If this is not possible, please select the ‘Pallet and Wrap’ service from the options on the Order Information page after you’ve obtained your initial quote.


What is Pallet and Wrap?

All goods must be secured on a pallet. If you do not have access to one, (ask around, you will be surprised how many there are about when you look!) our driver can bring one with him and you can put the goods onto it and the driver will shrink wrap (industrial strength cling film!) the goods to the pallet and secure them for transport.


Do I need any documents when the pallets will be collected?

No documents are required since the pallet will be labelled once received at our local depot.


How would my pallet be loaded and unloaded?

Our vehicles come with equipment to load your pallet onto the truck. Back at base, our fork lifts take over the heavy lifting to give the drivers a rest!


How do I know what size pallet is required?

Measure your goods and choose your required pallet size Click Here for dimensions.


Where will my pallet be collected from?

Our trucks are around the size of a rubbish collection vehicle and weigh up to 18 tonnes. We would not want to ruin your drive so we collect from the kerbside nearest your property. Please make sure you can get the goods near to where the vehicle can stop.


Can the driver pick up items from inside my house?

Unfortunately, our drivers are not insured to enter your property. However, they are a helpful bunch and will do what they can to assist where possible.


What time will my collection be?

Collection time will be between 08.00 and 18.00.


How long have I got to prepare my collection?

Once on site the driver has 20 minutes to get the pallet on board before leaving. If your goods are not ready, then they may have to move on and we are unable to refund the collection cost.

Please have goods ready in a place near to the anticipated collection point.


What services are available for collection and delivery?

- Collections can be anytime between 08.00 and 18.00 but are normally in the 14:00 to 17:30 window.

- Delivery times are 08:00 to 18:00 but a specific time or a pre 12:00 "AM" Window can be specified for a small charge. Please select the appropriate option on the Order Information page after you’ve received your initial quote.

- The Pallet and Wrap Service is available for collection of goods where you do not already have a pallet available.


What is Standard Delivery?

Your pallet will be picked up on your preferred collection date and delivered within 3 working days.


What is Next Day Delivery?

Your pallet will be picked up on your preferred collection date and delivered on the following working day.


What is AM Delivery?

Your goods will be delivered before midday.


What is Timed Delivery?

You can specify a time for your delivery by selecting 'Timed Delivery' from the options on the Order Information page once you’ve received your initial quote. Your delivery will arrive by the time specified.


What is Saturday Delivery?

Delivery will be on the following Saturday (usually between) 09.00 - 13.00.


What is Pallet and Wrap?

If you require our Pallet and Wrap, please select the option on the Order Information page and it will be provided by the collecting depot. PLEASE NOTE – if you do not select the Pallet and Wrapt service it is your responsibility to palletise and wrap your goods in time for your designated collection.


What is Next Day Pickup?

Your pallet will be picked up during the next working day. Please note that orders for Next Day Pickup must be placed before 12 noon.

How does pallet delivery work?

Book a job on the website which will be collected by one of our drivers the following day (depending on time).

Goods are sent on their way to our industry leading super hub where they are sorted, one of 15,000 pallets every night, and sent on their way to the local delivery centre.

Goods are picked by one of our professional drivers and taken with care to the delivery point where we ensure the goods arrive on time and in full.

0121 405 0790